Refund policy

 

Returns and Refunds Policy – Bar Juice Distribution

Bar Juice Distribution supplies products strictly to verified trade customers. This policy applies to all wholesale orders placed on our platform.

Damaged or incorrect goods
Please inspect all deliveries on arrival. Any damaged, faulty or incorrect items must be reported to us within 48 hours of delivery with photographs and the relevant batch details. We will arrange a replacement or issue a credit note once the claim is verified.

Shortages
Any shortages must be reported within 48 hours of delivery. Claims made after this period may not be accepted.

Unwanted goods
As a trade-only supplier we do not accept returns of unwanted or unsold stock. All orders placed by trade customers are considered final.

Return authorisation
No goods should be returned without prior written authorisation from Bar Juice Distribution. Any unauthorised returns will not be processed or credited.

Refunds and credit notes
Where a return is approved we will issue a credit note or replacement stock. Refunds are issued only where necessary and at our discretion once goods have been inspected.

Incorrect account orders
Orders placed in error by the customer cannot be cancelled or refunded once dispatched. Please check all order details carefully before confirming.

How to contact us
To report an issue or request a return authorisation please email hello@barjuicevape.com with your order number, photographs and a summary of the issue.